Third Party Billing Company
Customer Service 1-888-719-9015
NOTE: To use this website you must have a current statement ID. Each invoice will have a new statement ID and old statement IDs will no longer work. A new invoice is sent out approximately every 30 days. If you are having problem accessing your information on the website, please call the customer service number. (Show example invoice highlighting the statement ID. I have attached a PDF of a sample invoice)
Check or bank bill pay – Checks should be made out to Akron Radiology, Inc. and mailed to our lockbox at PO Box 75558 Cleveland, OH 44101-4755. Making the check out to the wrong payee or mailing it to different address will result in a delay in posting payment to your account.
Credit cards or FSA cards – Credit card payments can be made at the billing website or can be made over the phone to the billing company customer service number listed above. Please DO NOT write your credit card number on the remittance advice and mail back to us. These payments are stopped by the bank and this will delay posting a payment to your account.
Please note that we do not accept cash and are unable to process credit cards at our administrative offices.
If you need to set up a payment plan, please call our billing company and set up a formal payment plan. If you simply send small payments, your account may progress through the normal collection process and you may be turned over to collections. As long as you have set up a payment plan with the billing company and keep making the agreed upon payments, your account will not be turned over to our collections company.
List of Accepted Insurance Plans
Akron Radiology, Inc., accepts the following insurance plans, but please note that there may be certain products excluded and not specified on this list. Please contact your insurance provider by calling the number on the back of your insurance card for precise information. This list is for reference purposes only and does not guarantee payment for services. If you do not see your insurance plan listed, please contact our office. New insurance plans are added frequently.
- Aultcare (Excludes Select PPO)
- Beech Street Network
- Buckeye Community Health Plan
- Cigna Behavioral Health
- Cleveland Health Network Employee Health Plan
- Emerald Health Network
- First Health/Coventry
- Fortified Provider Network
- Health Net Federal – Tricare
- HealthSmart Accel
- Medical Mutual of Ohio
- Medicare Part A & Part B
- MultiPlan Network
- Ohio Health Choice
- Ohio Medicaid
- Ohio Preferred Network
- Paramount Advantage
- The Health Plan/Hometown
- United HealthCare (Some Medicare and Medicaid products may not be covered)
While most of these plans are accepted by our hospital partners, there may be differences in coverage. It is important to verify that your chosen facility is also in network with your insurance plan. Please refer to the following links for insurances accepted by our hospital partners.
Akron Radiology, Inc. provides financial assistance for those demonstrating financial need regardless of race, age, gender, color, ethnic background, national origin, citizenship, primary language, religion, disability, education, relationship, community standing, or any other discriminatory factor.
To qualify for financial assistance, it is important for you to submit an application through the hospital’s financial counseling department. The financial counseling department will evaluate your application to determine
- where and how you may get assistance to pay your bills
- assist you in finding programs in which you qualify
- sign you up for state and/or hospital programs that match your need.
Based on how much you earn, you may qualify for free or discounted care. Akron Radiology, Inc. (“ARI”) does not review your application or make our own determination of financial need. We will simply match the discount provided by the hospital. The financial counseling department will provide you with a letter specifying the covered dates of service and the approved discount. The hospital financial counseling department does not automatically provide us with a copy of the letter, so you are responsible for providing a copy of the letter to our billing company.
Hospital Financial Counseling Phone Numbers
Summa Health System – Akron Campus 330-375-6685
Summa Health System – Barberton Campus 330-615-3236
Western Reserve Hospital 330-971-7597
If you do not have insurance and do not qualify for financial assistance detailed above, please contact our billing company to discuss other discount options.
Issues with your Bill
If you receive a bill and it appears incorrect, it is important that you contact our billing company ASAP. We rely on the information provided to the hospital at the time of registration to properly bill your insurance provider. If this information is missing or incorrect, this may result in ARI sending and incorrect bill to you. Please do not assume that this issue will resolve itself. If you ignore the invoices, your account will progress through our billing company notices and ultimately be sent to collections.